Sigma | Policy on Parallel & Grey Imports
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Policy on Parallel & Grey Imports

C.R.Kennedy & Company Pty Ltd are the sole authorised Australian distributors for Pentax, Sigma and Hasselblad. Parallel and Grey Imports are described as product imported directly into a country by a company or persons other than the manufacturer’s authorised distributor in that country.

For an example of the risks associated with Parallel or Grey Imported products please see the following article -http://www.theage.com.au/articles/2008/07/28/1217097135143.html

Sigma Australian Warranty on Parallel and Grey Imports

IMPORTANT - Following changes in policy by SIGMA Japan, SIGMA products purchased in USA, Hong Kong and Singapore are not covered by any warranty valid in Australia.

C.R. Kennedy & Co P/L will only undertake warranty repairs on products sourced through us. All products imported directly from overseas and resold are not covered by our warranty. This includes purchases through eBay or through grey importers such as www.DealsDirect.com.au, www.globalmediapro.com, www.photobuff.com.au and www.topbuy.com.au.

Graysonline.com is NOT an authorised Australian SIGMA lens dealer. SIGMA product supplied by Grays online is NOT eligible for Australian 2 year SIGMA warranty.

We have grave concerns that Grays online is not applying GST correctly to these items.

We will attempt to match, through our authorised Sigma dealer network, any legitimate advertised internet price on Sigma lenses by these grey importers. These prices do not include traditional pre-sales and after sales service normally given by your local retail store. We suggest that you research the product thoroughly before making any purchase.

Please Note

  1.  CR Kennedy & Company Pty Ltd does not provide any warranty or guarantee for parallel /grey imports. We will not honour any warranty or guarantee supplied by parallel importers such as www.dwidigitalcameras.com.au, www.dwidigitalcameras.com.au andwww.globalmediapro.com.
  2.  Products sourced from America and Japan requiring battery chargers, etc, will not meet Australian electrical standards. Plugs will require an adaptor. Adaptors supplied by parallel /grey importers are often not electrically approved.
  3. In many instances products supplied for Australia have special modifications for the Australian market. If you purchase parallel grey imported product you risk purchasing product that may not easily work under Australian conditions.
  4. We have had a recent case where product supplied by an e-bay vendor was found to be stolen goods. This instance is now a police matter.
  5. CR Kennedy & Company Pty Ltd. operate in a global market place. The lines we represent in Australia are globally competitive in price. The savings by purchasing from parallel/grey importers are small. The risks are great.
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